Policy Analyst, Performance Management and Reporting

NYC Office of the Mayor   New York, NY   Full-time     Project Management
Posted on July 28, 2022
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Position Title:            Policy Analyst, Performance Management and Reporting                                    

Job ID Number:         36470                                                                                                                        



About the Office:

The Mayor’s Office of Operations works to make New York City government more effective and efficient. The Office oversees the daily operations of City agencies, coordinates City initiatives, and assists agencies in improving service quality and in measuring performance to provide greater accountability. 


The Performance Management and Reporting Team (PMRT) within Operations monitors, reports, and analyzes the performance of City agencies. The Team provides guidance to agencies and staff on performance reporting and performance management focused on improving public access and use of performance data. PMRT also collaborates with agencies to develop and improve goals and indicators to explain data trends and broaden the understanding of key metrics. In addition to producing semi-annual Mayor’s Management Reports (MMR) and the digital Dynamic MMR reporting platform, the Team conducts research on trends and best practices in data driven performance management and engages agencies on targeted performance improvement projects.


The Office of Operations is committed to achieving equity and creating an inclusive workplace. The City understands equity to mean that an individual’s demographic identity – particularly, but not exclusive to, their race, ethnicity, gender identity, income, sexual orientation, and/or disabilities – should not determine their life outcomes. To foster an inclusive workplace, Operations is committed to providing opportunities for staff development and effective team building, open and transparent communication, enhancing our equity literacy, and providing space for exploring issues of diversity. We continue to strive for a workforce that better reflects the diversity of New York City.



About the Role:

Working closely with the Deputy and Assistant Directors for Performance Management, the Policy Analyst will be responsible for working with a team of policy analysts and advisors at Operations, as well as in other City agencies, to articulate meaningful performance indicators. The Policy Analyst will be responsible for a portion of the content of the twice yearly Mayor’s Management Report (MMR). Responsibilities include but are not limited to:

  • Performance Reporting – Continually enhance the development and selection of key agency performance indicators, including regular data collection.
    • Help support the City’s existing systems for data collection and public reporting of information on the performance of City agencies in delivering services, including the twice-yearly MMR.
  • Conduct research on performance indicators, agency-specific, initiative-specific, initiative-related, and cross-agency/citywide.
  • Examine and share best practices in agency-specific performance management systems.
  • Performance Management – Engage with City agencies to assist with the development of performance indicators.
    • Act as a liaison to agencies to track and monitor performance indicators.
    • Coordinate with team members and agency partners to assist with the development of performance indicators in accordance with a designated schedule. Facilitate the creation of project plans, status reports, and associated deliverables
  • Interagency Coordination – Collaborate with Operations staff working with other City agencies on performance management, project management and data analytics initiatives.
  • Analytical Support and Data Visualization, as needed
    • Work with Operations staff to quantitatively and qualitatively assess performance of City agency operations and initiatives to identify patterns and best practices. Support the development of recommendations in the form of presentations, dashboards, reports, and maps.
    • Collaborate with a multidisciplinary team of policy advisors, designers and other Operations staff to forge connections between disparate streams of data and assist with the development of strategies for technical analysis.
    • Ensure timely and accurate distribution of critical information to senior staff.



  • A Bachelor’s Degree and two years of professional experience or six years professional and/or equivalent and relevant lived experience;
  • Ability to maintain a high level of accuracy, transparency and accountability in all work product required;
  • Keen attention to detail, flexibility and an enthusiastic work ethic required;
  • Excellent oral and written communications skills, including ability to communicate about and present data to a variety of audiences;
  • Experience in quantitative and qualitative data reporting, analytics, and visualization;
  • Strong knowledge of MS Office products, particularly Excel, required;
  • Knowledge of Adobe InDesign and Illustrator preferred;
  • Knowledge of mapping software, particularly ArcGIS, QGIS or CARTO, preferred;
  • Knowledge of data analysis software, particularly R, preferred;
  • An understanding of urban issues, especially New York City government and New York City’s operating agencies preferred; and
  • Experience in performance reporting, data collection, or data analysis preferred.



Salary Range:

 $54,100 to $62,215 annually

To Apply:


Please visit: Candidate Application



New York City Residency Is Required Within 90 Days of Appointment


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.


The Adams Administration values diversity — in backgrounds and in experiences that is reflective of the city it serves.  Applicants of all backgrounds are strongly encouraged and welcomed to apply.


For current job opportunities in the NYC Mayor’s Office visit the Mayor’s Office Job’s Page



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