Dispatcher/Customer Service
TFS of Georgia
Jeffersonville, GA
Full-time
Transportation
Posted on March 15, 2018
Local truckload carrier has an immediate position for a Dispatcher / Customer Service representative to help meet our customer transportation needs. Qualified candidates will have opportunity for growth and development through promotions within our operations department! Please call 478-945-2540 or Click Apply today!
Responsibilities and Duties
- Be a reliable and dependable employee who shows up to work regularly and understands the high level of responsibility and accountability demanded from our customers and from us as a company.
- Manage the freight chain from customers request to delivery in an efficient and cost effective manner.
- Manage drivers to meet on-time requirements and efficiency levels – meet company minimum on-time performance levels.
- Maintain and dispatch load assignments to drivers to ensure we have enough coverage to meet customer needs.
- Following up to ensure deliveries are on schedule according to the plans.
- Notify customers well in advance of potential late deliveries (both shipper and the receiver).
- Manage and resolve trouble issues within your operation.
- Organized, attention to detail, self-starting, solid follow-through and multi-tasking.
- Ability to interact with drivers and communicate instructions verbally over the phone.
Qualifications and Skills
- High school diploma or equivalent with 3 years full-time work experience; college degree preferred.
- Vast understanding as it pertains to the Department of Transportation Hours of Service.
- Ability to deal with a sporadic high stress environment.
- Excellent multitasking and prioritization skills.
- Strong work ethic, solid negotiation and conflict-management skills.
- Above average email management, computer and typing skills.
- 2 plus years dispatching experience and/or prior customer service skills preferred.
Job Type: Full-time
Starting Salary: $35,000.00 to $50,000.00 / year